Premier Relationship Officer - Chadstone Branch

Job description

Premier Relationship Officer

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an ambitious individual to join this team in the role of Premier Relationship Officer in our Chadstone (Vic) branch.

Your main responsibilities will include:
· Providing support to Premier Relationship Managers in ensuring all data entry are accurately inputted and completed in a timely manner.
· Ensuring all credit submission and documentation are appropriately completed.
· Acting as quality control person for all information completed by Relationship Managers.
· Assisting in identifying the client's financial service needs and offering appropriate options on financial services and personal credit products.
· Being the first point of contact for customers when required and providing premium customer service.
· Proactively working with internal parties to ensure the smooth facilitation of referrals and loans.
· Providing support to Premier Relationship Managers in complaints handling.

Desired profile

Qualifications :

To be successful in this role, you will need:
·  Minimum Higher School Certificate or equivalent certification/education
·  A minimum of 2 years customer service experience within a Financial Services environment
·  A passion for delivering first-class customer service to a diverse client base.
·  Strong communication and interpersonal skills.
·  A strong attention to detail and a commitment to teamwork.
·  Well-developed analytical and problem solving ability.
·  Demonstrated ability to manage multiple tasks with competing deadlines with flexibility and adaptability.
·  Excellent time management skill
·  Ability to work and thrive under pressure
·  Strong history of policy compliance

You'll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hong Kong and Shanghai Banking Corporation Limited.