Premier Relationship Assistant Shanghai Pudong Kerry Parkside Sub-branch HSBC China

Job description

Retail Banking and Wealth Management (RBWM)

Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

-Provide efficient counter service.

-Help Premier Relationship Officer to take care of the customer portfolios.

-Handle back office operations for PROs such as system inputting, faxing, data/report updating, issuing bank certificates, documents filing etc.

-Serve visiting customers when the PRO is occupied and handle simple transactions for the customers.

-Answer customer calls if PRO is not available.

-Answer incoming enquiry calls.

-Follow up referrals from other sources.

-Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Desired profile

To be successful in the role, you should meet the following requirements:

-Bachelor degree or above.

-Good command of English.

-Working experience in service/sales industries preferred.

-Self-motivated and teamwork.

-Strong interpersonal and communication skills.

You'll achieve more when you join HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCNCH

Issued by HSBC Bank (China) Company Limited