Part-time Customer Service Representative, IPS - Hang Seng Bank (HK)
Hong Kong Administration
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Part-time Customer Service Representative
Channels Management - Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our department as Part-time Customer Service Representative.
Principal responsibilities :
· Provide quality phone banking services in our Customer Contact Centre
· Handle customer enquiries in an efficient and professional manner to maintain high level of customer satisfaction
Desired profile
Qualifications :
Requirements:
· Non-final year university students from all disciplines are welcome
· Minimum of one year's customer service experience, with experience in hotline services is preferred
· Strong customer service orientation, with good communication and phone skills
· Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
· High level of customer centricity mindset with dedication to deliver exceptional quality services for customers