Offers “HSBC”

Expires soon HSBC

Part-time Customer Service Representative, IPS - Hang Seng Bank (HK)

  • Hong Kong
  • Administration

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Part-time Customer Service Representative

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our department as Part-time Customer Service Representative.

Principal responsibilities :

· Provide quality phone banking services in our Customer Contact Centre
· Handle customer enquiries in an efficient and professional manner to maintain high level of customer satisfaction

Desired profile

Qualifications :

Requirements:

·  Non-final year university students from all disciplines are welcome
·  Minimum of one year's customer service experience, with experience in hotline services is preferred
·  Strong customer service orientation, with good communication and phone skills
·  Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
·  High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

Make every future a success.
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