Manager, Cards Portfolio, MENAT

Job description

Manager, Cards Portfolio, MENAT

UAE, Dubai, Emaar Square

GCB 5

About HSBC

HSBC is one of the world's leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Role Overview

Through the Hub and Spoke Model, the job holder is directly responsible for driving business profitability by developing and deploying a Regional Customer Portfolio and Life Cycle Management model for Credit Cards in MENA markets.

The job holder will be required to undertake portfolio management initiatives that are geared to deliver on portfolio management drivers in complete alignment with the RBWM MENA Cards Strategy.

The job holder must focus on disciplined growth of managing the existing bottom line as well as growth for incremental profitability from existing and new to bank customers by leveraging "Best in Class" analytics in close coordination with Group Cards COE.

The job holder will have responsibility for localising to the diversity of each country market whilst maintaining a regional standardized approach closely aligned with Consumer Assets MENA strategy.

Responsibility for portfolios includes influencing the performance of MENA Cards, as dictated by RBWM Target Business Model (TBM), to ensure Plan performance for long-term sustainable growth. The job holder will be a key member of the Regional RBWM Cards team and implement MENA RBWM and Group Cards strategy in the regional markets.

The job holder will represent MENA Cards at COE Forum.

Duties & Responsibilities

• Manage all drivers of profitability and life cycle management and grow business in each market working closely with Group Center of Excellence and in-country spoke distribution and service teams.

• Responsible for ensuring sustainable growth available for Cards Portfolios and projects that are at the core of Group & MENA strategy

• Work with Regional & Global teams to establish Cards Portfolio objectives and plans and drive them in MENA markets.

• Work with Cards analytics, Group Center of Excellence & Support to deliver data driven portfolio management campaigns for each MENA market including but not limited to early activation, anti-dormancy, ant-attrition, spend build-up, BT & FIP etc.

• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Desired profile

Qualifications :

Experience & Qualifications

• Post Graduate/ Masters

• 3 - 5 years industry experience

• Knowledge of Credit Card Portfolios in an emerging market

• Experience of front line, tele and web sales and customer experience management

• Knowledge and experience of Risk

• Knowledge or background in Maketing would be an advantage

• Strong analytical skills

• Strong influencing skills

• Communication and engagement skills

• Consultative approach to decision making

• Excellent customer relationships

Retail Banking and Wealth Management (RBWM) serves millions of customers worldwide. Our employees help customers to manage their day-to-day finances and save for the future. We offer career opportunities ranging from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. There are many career opportunities in Retail Banking and Wealth Management, from customer service and relationship management jobs in branches to roles in product development, sales, strategy, asset management and insurance. Generalist, specialist and managerial roles are available at all levels. For more information visit http://www.hsbc.com/careers/explore-our-business

Why HSBC?
We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.
Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

What to expect at HSBC

• The chance to realise your ambitions
• Globally connected careers
• A strong emphasis on values
• Learning and development opportunities
• An inclusive, meritocratic culture
• Market-competitive benefits

Global Careers Opportunities
Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers .