Loans & Mortgage Operations Officer HSH

Job description

A Career with HANGSENG-CN

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Principal responsibilities

· Oversee and drive the end-to-end KYC process of all Commercial Banking customers, including periodic/event-triggered KYC refresh and product on-boarding for existing customers
· Make recommendations on client exit decisions due to failure to fulfill CDD requirements.
· Identify and initiate new/ expanded business opportunities to Relationship Managers through understanding more in-depth customer intelligence during KYC process
· Take ownership on the delivery of a seamless customer experience during KYC refresh by acting as the focal point between frontlines and customers
· Maintain the highest standard of excellence in customer service and handle customer queries/ objections in view of the stringent CDD requirements
· Collaborate with internal stakeholders to ensure timely completion of CDD reviews and full compliance to the regulatory/ Group requirements.
· Maintain control of workflow processes and strong adherence to established procedures
· Ensure full compliance to the prevailing regulatory and Group requirements
· Maintain high standards of internal controls and drive consistency and common standards across all business segments of Commercial Banking
· Actively participate in the development and refinement of internal control and processes for delivering the best customer experience

Desired profile

Qualifications :

·  Over 3 years of commercial banking knowledge and familiar with commercial banking operations
·  Good sense of commercial judgment
·  Proven record in a client focused environment
·  Compliance and risk management mindset
·  Ability to manage multiple stakeholders and manage conflicts
·  Excellent project management skills and planning and time management abilities
·  Flexible, resilient and receptive to change