Business Analyst - CM&D Change APAC - HSBC Operations, Services and Technology - NHC

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

Impact on the Business/Function [COMPLETE 3-4 AREAS]
· Typically manage 5 -10 FTE
· Provide value added advice for services and implement the delivery of it
· Identify the issues and recommend and implement measures to ensure non recurrence

Customers / Stakeholders [COMPLETE 3-4 AREAS]
· Closely communicate with BPs for the projects / support /staff issue in periodical update meeting.
· Supporting single product and multiple sub product, multiple region, multiple jurisdiction as follows:
Focus on global jurisdictions with HK as a hub

Leadership & Teamwork [COMPLETE 3-4 AREAS]
· Raise issues and opportunities to drive the organization for excellent
· Propose recommendation and seek supporters
· Implement the solution
· Set clear responsibility and accountability
· Select and recruit appropriate staff for the position
· Reward and provide appropriate feedback
· Provide training and assist staff to develop within organization
· Identify motivation factors to ensure staff satisfaction

Operational Effectiveness & Control [COMPLETE 3-4 AREAS]
· To manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting. Reference should be made to the framework set out in Section 4 of the Group Operations FIM when incorporating this requirement within job descriptions and employee handbooks.
· Identify compliance requirements
· Implement risk management policies and controls in the relevant processes

Desired profile

Qualifications :

·  Bachelor's Degree in computer science, financial, accounting or related discipline
·  3+ years experiences in fund or accounting industry with demonstrated interest in application changes and support
·  Proofed 1 years or above experience to manage a team in first line / helpdesk support role
·  Excellent problem solving skills, ability to find logical solutions to problems and customer focus
·  Strong project management skill and Experience in IT project management role would be a plus
·  Working experience in projects with multiple partners/stakeholders in a consultancy firm would be a plus
·  Evidence of excellent verbal, written communication and presentation skills
·  Demonstrated ability to lead, develop and motivate staff
·  Strong interpersonal skill and negotiation skill to deal with customers/project stakeholders
·  Eager to learn and strive for continuous improvement. Analytical to enhance system and procedures
·  Able to work under pressure and meet critical deadlines within a changing work environment
·  Analytical to enhance system and procedures
·  Willing to change and be proactive to drive change
·  High integrity and professionalism
·  Assertive, with a positive attitude and an open mind
·  Willingness to learn new system, business processes and product knowledge
·  Multi-tasking with ability to independently prioritize workload without impacting the deliverables. Highly organized.
·  Demonstrate the level of commitment and the time management skills necessary to achieve deadlines and should be continuously improving development process and procedures
·  Fluent Mandarin, Cantonese and English

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***