Hardship Collections Officer - Parramatta

Job description

Some career choices have more impact than others.

We're looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who'll work with courageous integrity every day.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.

Join a high performing hardship collections team where you will manage a portfolio of accounts by guiding our customers to resolving their financial problems. Your dedication to the customer experience will be evident through your ability to provide financial solutions in an empathetic but effective manner.

Your main responsibilities will be:

• Manage a portfolio of accounts by guiding our customers and helping to resolve their financial problems of overdue consumer and commercial accounts
• Co-ordinate payment arrangements where required
• Apply your outstanding empathy and negotiation skills when negotiating and monitoring payment plans
• Participate in ongoing training and development plans

Desired profile

Qualifications :

To be successful in this role, you will need:

• A passion for providing exceptional customer service with a desire to make a positive impact on our customers and partner with them to resolve financial outcomes
• A proven track record of being a top performer in a recoveries environment;
• The desire to develop your financial expertise and grow your career
• The Higher School Certificate or equivalent
• The flexibility and availability to work various rosters between 8am – 7pm Monday to Friday.

Learn more about careers - www.hsbc.com.au/careers

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