Global Markets Corporate Services, HBUK, Digital and Transaction Sales, Analyst/ Associate

Job description

Role Title: Global Markets Corporate Services, HBUK, Digital and Transaction Sales, Analyst/ Associate
Business: Global Markets
New or Existing Role ? Existing
GCB Grade: 6/5
Location : 8 Canada Square, London

Role Purpose
Global Markets Corporate Services (GMCS), part of HSBC Global Banking and Markets, is responsible for serving corporate clients. As part of GMCS, the Digital & Transaction Sales (DTS) will service the groups Transactional clients, addressing their flow execution needs, whilst driving profitability through transition to e-platforms. This role requires strong client experience and understanding of the GMCS business and Global Markets products, balanced with experience and understanding of leveraging globally networked teams and electronic platforms to drive commercial success. Also essential is a deep knowledge of the products that Transactional clients typically trade; the role holder should therefore be familiar with foreign exchange instruments.
The role holder will have responsibility for servicing a portfolio of Transactional clients. The primary objective of the role is to manage and develop relationships with Transactional clients serviced over e-platforms, or voice by exception, for flow based business. The role holder will be expected to support efforts to win new client relationships and grow revenues generated from existing GMCS Transactional clients. A constant drive to improve the cost of service delivery will also be a key focus of the role and will require championing key initiatives, such as servicing more transactional needs via e-capability.
Delivery Responsibilities
• Responsibility for a portfolio of corporate clients with Transactional execution needs whilst also supporting Strategic and Focus clients where required

• Manage and develop relationships with transactional clients serviced over e-platforms for flow based business

• Execution Services
o Pricing and execution of flow business across all client tiers
o Booking support for Corporate Risk Solutions (CRS) and Corporate Treasury Solutions (CTS) business for Strategic and Focus clients where required

• Support Services
o Monitor client onboarding
o Prepare and distribute MI & analytics to clients
o Manage interaction with CEM, CVA
o Manage transaction lifecycle (e.g. trade confirmations, settlement issues)
o Monitor and manage E-flows supporting transactional client development

• Internal interactions
o Centralised point of contact for flow execution needs of Strategic and Focus clients (e.g. Global Trade and Finance Receivables (GTRF) and Global Liquidity and Cash Management (GLCM) transactions and routine flows) to enable sales teams to focus more time on opportunities & solutions for Strategic / Focus clients
o Responsible for client interaction for GMCS offshore teams e.g. distribution of daily market updates, resolution of settlement issues
o Centralised point of contact for Regional Treasury Centre execution (Including Multi National Corporates and Inbound Subsidiary Banking)

Principal Accountabilities
Impact on the Business

• Provide DTS services and capabilities and ensure seamless support for external clients and internal GMCS teams
• Ownership of the growth of revenue for clients in the Transactional service tier
• Ensure effective communication and understanding of the strategic transformation/agenda across key stakeholder groups at a global, regional and country level
• Support the growth of the execution capability of the business to ensure delivery of initiatives, with a particular focus on migration of flow transactions to E-platforms
• Maintain awareness of the applicable regulatory and business environment: understand audit, tax and legal implications and changes as they affect the customers and the Bank.

Customers / Stakeholders

• Accountable for a portfolio of GMCS Transactional clients and the revenue they generate for GMCS
• Key objective to develop and grow revenue from existing and new Transactional clients
• Drive a customer service oriented culture, meeting or exceeding expected customer experience and quality goals without compromising regulatory imperatives
• Build and maintain strong governance and relationships with key internal stakeholder groups, e.g. CTS, CRS, to ensure strong connectivity to business goals

Leadership & Teamwork

• Collaborate with other internal stakeholders, including Relationship Managers, CTS, CRS and Offshore capability
• Uphold the HSBC brand through positive interaction with colleagues and clients
• Self-motivated to ensure that the team functions within the service centre and as a key part of GMCS
• Proactively manage performance and personal development
• Ensure that key stakeholders (line manager and GMCS colleagues) are informed and understand obstacles or conflicts that may impact delivery
• Service different time zones through teamwork and collaboration.

Operational Effectiveness & Control

• Ensure all relevant documentation is in place when presenting information to clients (e.g. Disclaimers, suitability reviews etc.)
• Engage with training requirements that are relevant to the role in a way that addresses personal development and enhances input into the control environment. Including, but not limited to, mandatory training as driven by HSBC policies
• Operate within the spirit and letter of internal and external regulations, laws, and policies
• Ensure line manager and any relevant GMCS stakeholders are aware of any obstacles or issues that may reduce ability to meet deadlines
• Establish and maintain a robust and efficient control environment ensuring early identification and escalation of issues that arise and appropriate resolution
• Proactively offer solutions to problems. Support the continuing improvement of the processes, structures, capabilities, capacity and infrastructure

Major Challenges

• New operating model within GMCS will require constant feedback and collaboration across teams to establish operating rhythm and work practices
• Fast paced work environment with continuous change and advances in technology, communication methods
• Evolving regulatory landscape requires constant scrutiny to documentation and evidencing of procedures
• Managing multiple time-sensitive tasks, potentially across several stakeholders
• Continuously evolving levels of client needs and expectations
• It is critical there is no adverse business or client impact as a result of the new GMCS operating model
• Availability of appropriate resources and conflicting priorities across the business and regions

Role Context
Global Markets Corporate Services sits within the Global Markets and Banking division of HSBC. The objective of GMCS is to lead with service and deepen relationships across our corporate client base underpinned by the HSBC values.

GMCS client facing business is organised into Corporate Treasury Solutions (CTS) and Corporate Risk Solutions (CRS) and supported by the GMCS COO team.

• Corporate Treasury Solutions (CTS): Aligned to the operational risk management needs of Treasurers, CTS will provide an enhanced transaction banking proposition collaborating with Global Liquidity & Cash Management (GLCM) and Global Trade & Receivables Finance (GTRF). CTS leverage our product structuring expertise and thought leadership to offer multi-asset risk management and working capital management solutions. As part of CTS, the Client & Transaction Management Services (CTMS) function is responsible for managing and developing relationships with transactional clients serviced primarily over e-platforms and will supports the rest of GMCS business with flow execution services.

• Corporate Risk Solutions (CRS): Focus on deepening relationships with Strategic and Focus clients at the C-Suite level to better understand and solve client problems. This includes event-driven risk arising from major corporate financing events, or creating thematic solutions in response to market and regulatory trends. The CRS team will lead, partner with and provide service for the CTS and CRS salesforce to create service excellence to our clients through thought leadership and innovation.

• COO & Control Office: Primary goal is to deliver new disciplines and processes to allow salespeople to spend more time on client needs and support the maintenance of enhanced conduct and controls.

Management of Risk
• Consistently displays the behaviours that form part of the HSBC values and culture by embracing Our Charter and our Global Standards, and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action.
• Ensures policies, procedures and governance frameworks are effectively embedded in their part of the business, following both the spirit and letter of any internal and regulatory requirements and team members are adequately equipped to adherence with and operate internal controls.
• Maintains an environment where risk is routinely anticipated, acknowledged, identified, quantified and acted upon in a timely and efficient way, including appropriate escalation.

Observation of Internal Controls
• The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant policies and procedures, keeping appropriate records and, where appropriate, by the timely resolution of breaches or known weaknesses. This includes issues raised by Compliance, internal and external Audit, BRCM, as well as external regulators.
• The jobholder will adhere to all relevant processes and procedures including information barriers and confidentiality requirements.
• Where applicable, ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

Desired profile

Qualifications :

Knowledge, Certification, Experience & Qualifications (For the job- not the Job Holder. Minimum requirements of the Job)

Essential:
• Financial services experience, ideally in markets, commensurate with the role band.
• Analytical aptitude in accordance with demands of the role (size of the organization, business knowledge process, compliance/risk nature of the function, intensity and diversity of change, competitive landscape for resources)
• Strong understanding of the Corporate Sales business, its products, clients, systems and key processes
Good understanding of Capital Markets, covering foreign exchange instruments (Spot, Options, Swaps, Forwards and Futures) and interest rate derivatives and an ability to understand & manage a diverse and sometimes complex, product set
• Hold relevant exams and qualifications to satisfy local market regulations for non-advisory sales and trading activities
• Bachelor’s degree or equivalent experience
• Excellent spoken and written English skills
Desirable :
• Exposure to Corporate Treasury functions or membership to industry relevant bodies such as Association of Corporate Treasurers(ACT)
• Previous experience in managing clients on an E-platform or high volume flow products
• Experience in working within a new team and picking up new processes desirable
• Robust track record in dealing with a diverse and international group of stakeholders
• Relevant experience in participating in or managing complex change initiatives / projects
• International work or academic experience

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

HSBC is committed to making reasonable adjustments during the recruitment process for candidates with a physical or mental condition or impairment.
Please indicate what adjustments, if any, you may wish us to consider for you to be at your best through the recruitment process