Financial Services Assistant - Imports Bill Retirement - HSBC Operations, Services and Technology - TKH

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

· Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed within PLA
· To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.
· To be aware of the nature of our customers business and alert any unusual transactions, to Line Management
· Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards.
· Ensure a high degree of accuracy in order to minimise operational risk
· Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.
· To develop ones self by expanding job and industry knowledge by ensuring all SELF training and e learning (Coastline) is completed within timescales
· Contribute to the creation of a supportive work environment driven by demonstrating HSBC values.
· To identify best practice opportunities within the team and across TRF BS locations
· To continually evaluate the operational risks inherent in the process you work and to raise any concerns with Line Management.
· To be fully conversant with FIM, anti money laundering, internal procedures, polices and sanctions and regulatory requirements of our business partners.
· Ensure all mandatory training is undertaken in a timely manner

Desired profile

Qualifications :

·  Good International Trade experience and background required, working knowledge of ICC Publications such as UCP/ISBP/ ICC OPINIONS / URR/ URC as applicable to their role
·  Awareness of the trade facilities and customer trade cycles
·  Good knowledge of the systems/ applications used in Trade processing.
·  Strong interpersonal skills
·  Excellent English (written and verbal) communication skills

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***