Digital Customer Service Officer - Contact Centre Business - HSBC - Wizbii

Digital Customer Service Officer - Contact Centre Business

  • Par HSBC
  • Kowloon (Hong Kong)
  • Secrétariat / Administration
2018-05-22T21:03:28+0000

Description de l'offre

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers' different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

We are currently seeking a high caliber professional to join our team as Digital Customer Service Officer .

Principal responsibilities
· Perform a variety of retail customer transactions through video conferencing
· Handle customer enquiries , perform banking transactions and resolve customer dispute or complaint cases, ensure in compliance with all internal and regulatory requirements
· Deals with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
· Understand customer needs and recommend appropriate financial solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
· Support the Bank's initiatives as and when necessary

Profil recherché

Qualifications :

Requirements
·  Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder with some working experience, or holder of associate degree, higher diploma or degree from a tertiary institution
·  Front line experience in Financial institution, branch or call centre preferable
·  Highly customer-focused approach, with the drive to provide the highest level of client service
·  Insurance or investment licences a definite advantage
·  Effective communication and problem solving skills
·  Fluency in Cantonese and English, with Putonghua proficiency an advantage
·  Willing to perform shift duties, including weekends and public holidays if required. Appropriate shift allowance will be granted
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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À propos de HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.

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