Digital Business Analyst - Retail Banking and Wealth Management

Job description

Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Business Analyst .

Principal responsibilities
· Undertake in depth As Is To Be analysis to drive out the best in class sales and service digital channel experience underpinned by data, for both manufacture and deployment
· Production of the Digital Analysis document set as part of User Centred Design activity in line with committed timescales and methodology, securing approval from stakeholders as required
· Input to Business Case preparation, providing context and data to underpin assumptions
· Supporting the delivery production line such as development, testing and implementation and ensuring digital deliverables meet business requirements and are fit for purpose to release to customers
· Contribution to the delivery of all flagship Group Transformation Programmes specifically for the Digital channel

Desired profile

Qualifications :

Requirements
·  Very strong analytical ability and problem solving skills with excellent attention to detail and the ability to see things through to completion. The ability to quickly understand customer and operational considerations such as risk considerations
·  High levels of resilience and self motivation, be able to self manage and deliver to committed timescale
·  Highly developed communication skills, both written and verbal, to explain complex or technical issues
·  Awareness of User Centred Design methodology
·  Adaptive and have the ability to approach things differently or do different things to deliver goals
·  Experience of process improvement and LEAN thinking methodologies
·  The ability to make clear judgments based on a range of factors, such as commercials, risk, customer experience and to determine the implications and make recommendations as needed.
·  Comfortable in identifying the data needed to justify decisions and presenting the results accordingly
·  Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
·  A strong team player and be highly collaborative recognizing their specialized role in a larger programme of work and acknowledging other areas and individuals roles and responsibilities
You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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