Digital Analyst Requirements Management - Retail Banking and Wealth Management

Job description

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Analyst Requirements Management .

Principal responsibilities
· Undertake in depth analysis to drive out best in class sales and service digital channel experience multi brand ethos to support replication underpinned by data, for both manufacture and deployment.
· Production of the Digital Analysis document set as part of User Centered Design activity in line with committed timescales and methodology, securing approval from stakeholders as required.
· Input to Business Case preparation, providing context and data to underpin assumptions.
· Supporting the delivery production line development, testing and implementation ensuring digital deliverables meet business requirements and are fit for purpose to release to customers.
· Contribution to the delivery of all flagship Group Transformation Programmes specifically for the Digital channel.
· Ensuring that all HSBC retail banking wealth management services offer standout customer experience and fully deliver on our brand promise.
· Provision of common global solutions while recognising that local regulations and customs will require the service to be tailored.
· Provide market leading, compelling digital services that can leverage our global scale and distribution network. With increased connections between our businesses around the world, the aim is to take us from a collection of locally orientated propositions to one global set.
· The role holder is responsible for the customer experience delivered by the Digital Sales and Servicing journey in Region, integrating the digital journey into a multi channel journey.
· The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
· The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply.
· The jobholder will interact with multiple Retail banking wealth management teams at Global, Regional and Country level in order to ensure the most rapid and efficient development of digital requirements and readiness of the business to adopt.
· The role holder will contribute to digital analysis activity on digitally led and nondigitally led projects to deliver investment strategies

Desired profile

Requirements
·  Very strong analytical ability and problem solving skills excellent attention to detail and the ability to see things through to completion.
·  The ability to quickly understand customer and operational considerations, like risk.
·  High levels of resilience and self motivation, able to self manage and deliver to committed timescale.
·  Highly developed communication skills, both written and verbal, to explain complex or technical issues.
·  Awareness of User Centered Design methodology
·  Adaptive have the ability to approach things differently or do different things to deliver goals.
·  Experience of process improvement and LEAN thinking methodologies
·  The ability to make clear judgments based on a range of factors, for example commercials, risk, customer experience, determine the implications and make recommendations as needed.
·  Comfortable in identifying the data needed to justify decisions and presenting this accordingly
·  Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.
·  A strong team player and highly collaborative recognizing their specialized role in a larger programme of work and acknowledging other areas individuals roles and responsibilities.
You'll achieve more when you join HSBC.

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