Customer Service Supervisor, Member Services - HSBC Securities Services

Job description

Some careers shine brighter than others

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high caliber professional to join our team as Customer Service Supervisor, Member Services

Principal responsibilities

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Handle inbound and outbound calls in relation to pension fund members, employers and fund managers in an effective and timely manner

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Supervise, monitor and review quality and progress of daily calls

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Conduct coaching sessions on a regular basis

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Support managers on team strategy and customer service excellence program

· Responsible for various system enhancements and User Acceptance Tests

Desired profile

Qualifications :

Requirements

· 
Call centre experience, preferably with previous working experience in banking group

· 
Experience and knowledge in pension funds such as MPF and ORSO, especially in the relevant administrative procedures

· 
Strong & practical skills in handling complaints and excellent mitigation skills

· 
Excellent communication skills with client-oriented mindset

· 
A strong team player with flexibility in job rotations

· 
Ability to work under pressure and meet deadlines

· 
Excellent command in Cantonese and English, good Mandarin would be an advantage

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.