Description de l'offre
Customer Service Officer, Jersey
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
As an HSBC employee Jersey, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
We are currently seeking an experienced individual to join this team in the role of Cashier
A branch based customer facing role providing the first point of contact for HSBC customers, responsible for providing a high quality, personalised, friendly, efficient and customer-driven service by pro-actively identifying and addressing customer needs. Treating customers fairly is at the heart of everything they do with a high level of energy and drive to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate.
In this role, you will:
Accurately & promptly resolve customer queries & requests.
Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.
Gain a comprehensive knowledge of the Bank's full range of products & services to enable you to connect the customer with other colleagues who can support their entire life journey.
Working collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team.
Maintaining up to date customer records & ensure accurate cashiering activities.
Understand & continue to develop your knowledge of operational risk, legal & regulatory requirements & operating procedures & practises.
Treat Customers Fairly at the heart of all that you do.
To be successful in this role you should meet the following requirements:
· Have a passion for continuously delivering a superior customer experience.
· Pride yourself on consistently delivering a personalised, friendly & efficient service at all times.
· Demonstrate strong communication skills which will enable you to engage in effective conversations with customers & to build strong professional rapport.
· Be able to demonstrate your ability to understand a customer's requirements through effective fact finds.
For further details and application information please click “Apply”
You'll achieve more when you join HSBC.
At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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