Offers “HSBC”

Expires soon HSBC

Customer Experience Manager HSBC China

  • Shanghai, 中华人民共和国
  • Marketing

Job description

Retail Banking and Wealth Management (RBWM)

Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

1. The jobholder need to support Head of Customer Experience to deliver the Customer Experience requirements and provide customer centric solutions by conducting regular and effective communications through different communication channels.

2. The jobholder need to help the team to monitor the effectiveness of the service initiatives based on the Group and Country standard.

3. The jobholder need to organize the customer events together with Marketing team.

4. The jobholder need to organize staff related activities riding on CS programs.

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:

·  Minimum of five years proven and progressive banking experience or equivalent, including a minimum of 3 year proven management experience or equivalent in customer experience or customer insight team.
·  Minimum of a bachelor's degree in marketing, business, related field or equivalent experience.
·  Strong knowledge of the customer service concept and its impact on customer relationships.
·  Proven track record of communicating effectively within the organization and with customer groups.
·  Strong managerial, analytical, communications, decision-making, lateral thinking, influencing and interpersonal skills.
·  Ability to work in a team-oriented environment and ability to influence and communicate across various business lines at different levels within the organization.
·  Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery.

You'll achieve more at HSBC.

www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBC/HC*

Issued by HSBC Bank (China) Company Limited

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