Customer Contact Assistant Manager - Broking Services

Job description

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Within Retail Banking and Wealth Management, Broking Services provides full investment services in stocks, bonds, currencies, precious metals, commodities and derivatives to retail, corporate customers and financial intermediaries. As a leading full service broker dealer in Hong Kong, our investment services include advisory, execution, risk and portfolio management, custodianship, and margin financing.

We are currently seeking a high caliber professional to join our team as Customer Contact Assistant Manager .

Principal responsibilities
· Handle both inbound and outbound customer calls in related to customer risk profiling questionnaire, customer information updates and other product and services authentication
· Ensure that the service standards are complied with the HSBC internal standards and regulatory requirements
· Work closely with other stakeholders and contact clients to collect information required
· Collect customer feedback, identify their issues and provide recommendations to enhance service quality

Desired profile

Qualifications :

Requirements
·  ​University degree in business related discipline
·  Strong customer mindset and high commitment to service excellence
·  Solid experience in call centre operations or customer services
·  Excellent command of both written and spoken English and Chinese, including Cantonese and Mandarin
·  Adaptability and flexibility to respond quickly to changing priorities
·  Self-motivated and pragmatic with ability to work independently and under pressure
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.