Customer Care Officer, Premier Relationship - Contact Centre Business

Job description

卓越理財客 戶 服務主任 — 客 戶 服務中心

客戶服務中心是滙豐維持其在香港銀行業領導地位的重要業務。滙豐客戶服務中心透過多種方式，包括電話等渠道，與客戶溝通，致力滿足客戶不同的財務需求，並提供優質的銀行服務，以確保業務發展成功。客戶服務中心亦不斷促進滙豐眾多業務間的相互合作，從而提升其金融服務水平。

我們現誠邀高質素專業人士加入團隊，擔任 卓越理財客 戶 服務主任 。

主要職責

·
處理滙豐卓越理財客戶的來電咨詢

·
提供高質素服務，盡力解答客戶查詢，為客戶締造稱心滿意的服務體驗

·
聆聽並理解客戶需要，以提供適合的產品、服務和解決問題的方案

·
實現個人績效目標和發展

·
遵守銀行有關操作風險的守則及規定

職位要求

·
具備優良服務態度、溝通及解決問題的技巧

·
五天輪班工作﹙有機會通宵工作及於週末及公眾假期工作﹚

·
能操流利廣東話及有良好中英讀寫能力，懂普通話更佳

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持有保險或投資牌照為佳

·
香港中學會考或香港中學文憑考試考獲五科合格，包括數學科及中國語文科或英國語文科合格，或具備更高學歷

加入我們的團隊，可享受優厚福利待遇，其中包括：

·
底薪 $16,000起, 及額外季度花紅

·
通宵工作津貼

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18天有薪年假及額外有薪假 如婚假、生日假、產假

·
最高可達每月底薪13%的退休金僱主供款

·
醫療保險保障您本人、配偶及子女

·
員工物業按揭貸款，貸款額可達物業估價或售價100%

·
各種銀行服務及產品的員工優惠，包括貸款、信貸、信用卡

·
支援員工考取工作所需的相關專業資格

·
理想晉升機會

Desired profile

Qualifications :

Customer Care Officer, Premier Relationship




Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers' different financial needs and delivering quality banking services to our millions of customers through multiple touch points including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.

We are currently seeking a high caliber professional to join our team as Customer Care Officer, Premier Relationship .

Principal Responsibilities

· 
Handle inbound customer calls from our Premier customers

· 
Provide high quality service to our customers and help resolve their queries at first contact where possible

· 
Listen to our customers, understand their needs and offer relevant products, services and solutions

· 
Achieve individual performance expectations and development

· 
Maintain appropriate operational risk control and compliance in all activities

Requirements

· 
Excellent customer-serving manner, communication and problem solving skills

· 
5-day work week -flexibility to work on shift duties (including overnight, weekend and public holidays)

· 
Fluency in Cantonese and ability to read and write in English is essential. A good command of Mandarin would be advantageous

· 
Holder of insurance or investment licenses preferred

· 
A pass in five subjects including Mathematics and either Chinese or English in Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education or above

When you join our team, you'll have access to a competitive benefits package, including:

· 
Basic salary from $16,000 with quarterly bonus

· 
Overnight shift allowance

· 
18 days paid annual leave plus additional leave such as marriage, birthday and maternity

· 
Employer pension contribution of up to 13% of monthly basic salary

· 
Medical coverage for you, your spouse and children

· 
Staff housing loan up to 100% of the valuation or purchase price

· 
Employee banking services including loans, credit facilities, and credit cards

· 
Support for acquiring any required job related licenses

· 
Progressive career advancement opportunities

HSBC is an equal opportunities employer and welcomes applications from people of all backgrounds. We particularly welcome applications from disabled people, ethnic minorities and individuals returning to the workplace following a career break or retirement, as these groups are currently underrepresented within the financial services industry. CCBHK