Contact Center Service and Sales Representative 1-Credit Card Foshan HSBC China (Pearl River Delta)

Job description

Retail Banking and Wealth Management (RBWM)

Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

To mainly focus on credit card dedicated service hotline to implement Global Premier Service and keep China in green zone in Global Premier mystery shopper program

To provide a consistently satisfied & accurate customer service via phone/email to HSBC potential/existing customers, understand their financial needs and provide adequate/suitable banking products/solutions

To build a good customer relationship, proactively acquire potential customers for China branches via making appointments, and then generate quality sales referral leads from inbound potentials.

To appropriately deal with the problems/issues raised by customers and ensure proper actions are taken to resolve them. Timely escalate to officer/manager when necessary, and work closely with other functions with manager's guidance.

Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:

• Bachelor degree holder

• 0-2 years working experience

• Open to working flexible shifting schedules

• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development

• Takes pride in delivering what is promised in line with the customer and service expectations

• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order

• Ability to work in a high-volume, fast paced environment is required

• Proficiency with personal computers and basic software packages and specialised applications

• Excellent communication skills and is polite and friendly at all times

• Displays patience and empathy

• Good understanding of Retail Banking & Wealth Management products / services

• Good spoken & written English and Mandarin

• Well organized and detail oriented

• Nice personality

You'll achieve more when you join HSBC.
www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /BP/*

Issued by HSBC Bank (China) Company Limited