Contact Center Service and Sales Academy Officer Foshan HSBC China (Pearl River Delta)

Job description

Retail Banking and Wealth Management (RBWM)
Retail Bank Greetering and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:
1. To plan the onboarding training to new staff, on both basic knowledge and soft skill
2. To deliver the quality training per business needs
• Supports the banking team's needs of on-boarding training
• Identifies improvement opportunities in staff training
• Produces MI of training progress to support management
• Keeps training materials up to date and efficient
• Ensures work is prioritised and processed accurately, organising workload to ensure timely and efficient completion.
3. Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:

• Bachelor degree holder
• Above 3 years working experience in Banking or Training.
• Good communication and selling skills
• Good understanding of Retail Banking & Wealth Management products / services
• Good spoken & written English and Mandarin
• Well organized and detail oriented
• Nice personality

You'll achieve more at HSBC.

www.hsbc.com.cn/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website./BP/*

Issued by HSBC Bank (China) Company Limited