CMB Outcome Testing Review Analyst - Commercial Banking

Job description

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking a high caliber professional to join our team as CMB Outcome Testing Review Analyst .

Principal responsibilities

· Provide feedback from outcome testing to individuals within business and product teams to inform improvements to product and sales process
· Increase customer satisfaction by ensuring the process is comply with all regulations and customers understand what they have bought through conducting, analyzing and report the result to stakeholders
· Support Product Governance Manager to analyze the results of outcome testing in order to identify any systemic issue and recommend remediation
· Manage to ensure a satisfactory customer experience when conducting the outcome testing calls with customers

Desired profile

Qualifications :

Requirements

·  University graduate in a relevant discipline with solid general banking experience
·  Relevant knowledge of commercial products sold in Business Banking is preferable
·  A self starter with lateral thinking, capable of multi tasking, effective problem solving and project management skills
·  Recognition of the regulatory requirements associated with financial services and experience of working within these is preferable
·  Relevant Insurance licenses such as Insurance Intermediary Qualifying Examination Paper 1,2,3 and License holder of Hong Kong Securities Institution papers is preferable
·  Well developed communication and interpersonal skills, with good commercial orientation
·  Frontline sales experience in commercial banking is an advantage
·  Ability to develop cohesive working relationships with business partners
·  Excellent written and verbal English language skills and Computer skills is a must
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.