Client Services Officer - Global Trade & Receivables Finance - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Client Services Officer (Bills Operation)

Commercial Banking – Global Trade and Receivables Finance

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Client Services Officer (Bills Operation) .

Principal responsibilities

· Responsible for the provision of excellent trade services to customers through efficient execution of transactions, including but not limited to checking and handling of L/C, remittance, export and import documentations
· Provide trade solutions and resolve discrepancies in documents/application with customers and related parties
· Maintain cordial relationship with customers and identify potential financial needs
· Assist in monitoring day-to-day trade processing quality, managing transactions workflow, handling customer enquiries and assisting team members to meet service pledge
· Execute all operational and control guidelines/procedures with full compliance.

Desired profile

Qualifications :

Requirements

·  Associate Degree / Higher Diploma or above
·  Minimum 2 years' bills operation experience, preferably in bills checker's role
·  Good knowledge of Trade and/or Receivables Finance
·  Good communication and analytical skills, with self-motivation and ability to work under pressure
·  Proficiency in both English and Chinese, fluency in Putonghua an advantage
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes