Offers “HSBC”

Expires soon HSBC

Cards and Loans Operations Associate - Hang Seng Bank (HK)

  • Hong Kong (Kwun Tong District)
  • Design / Civil engineering / Industrial engineering

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Cards and Loans Operations Associate

Cards and Loans Operations

Hang Seng's Business Services is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.

Cards Operations, support the distribution of cards, account maintenance and merchant operations

Should you join our Business Services, you will focus on delivering excellent services through teaming up with fellow colleagues, business partners and Group Services Centers. You will work closely with our branch staff, relationship managers, product owners and IT teams. You will be developed with skills and mindset for process ownership, quality and risk management, high performance coaching, adaptive operating model and effective cost management.

We are currently seeking multiple high caliber professionals to join our department as Cards and Loans Operations Associate.

Principal responsibilities

· Work with business and offshore teams to ensure performance levels continually meet or exceed agreed quality standards
·
Monitor different SLAs and ensure service standard is achieved

·
Is accountable for the effective use of controls to ensure operational risk within agreed limits

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Implement/Support projects as a Subject Matter Expert for new product/service, process improvement and migration projects as applicable to improve overall operational efficiency and effectiveness

·
Escalate all issues with operational effectiveness in a timely and appropriate manner

Desired profile

Qualifications :

Requirements

·  University graduate in related disciplines preferred
· 
Relevant experience in an operations environment including a knowledge of 3 years operational workflows and associated operational controls

· 
Experience in the cards and/or unsecured personal loans operation required

· 
Strong service and operation orientation, with good interpersonal and communication skills

· 
Proficiency in both English and Chinese, with good knowledge of MS office applications

· 
Be able to work under pressure and deliver results within tight schedule

· 
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Make every future a success.
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