Bk OPS & Sup Svc Off SZH

Job description

A Career with HANGSENG-CN
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Principal responsibilities
· Handle daily operations in respective area, such as document preparation / validation, transaction posting, system maintenance, periodical report preparation, on-boarding services etc.
· Ensure that all routine tasks are handled properly and efficiently by following internal procedure manual as well as relevant regulations.
· Deliver quality customer services and improve customer experience, including but not limited to ensure that (internal/external) customer enquires relating to service scopes, tariffs, transaction records / history and etc are properly handled or referred.
· Raise recommendations for process improvement, risk control, etc.

Desired profile

Qualifications :

·  Good knowledge in respective operations.
·  Familiar with compliance and local regulator requirement.
·  Obtain relevant qualification certificate for branch Service Delivery staff.
·  Interpersonal and communication skill.
·  Customer service skill.
·  Compliance and risk sense and escalation mindset.