Associate Relationship Assistant Shanghai Caoxi Road Sub-branch HSBC China - HSBC - Shanghai - Wizbii

Associate Relationship Assistant Shanghai Caoxi Road Sub-branch HSBC China

  • Par HSBC
  • Shanghai (中华人民共和国)
  • Commerce / Vente

Description de l'offre

Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• Provide high quality support to PRM(EPRM,PRM,PRO,ARO)
• Build extensive knowledge of HSBC systems and procedures in order to handle client needs
• Proactively help HSBC identify opportunity to improve process efficiencies
• Sensitively redirect clients to the most effective and efficient channel
• Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently
• Ensure the client consistently receives a professional premium service which exceeds their expectations at all times
• Maintain high standards of control and operational practices in line with HSBC’s expectations
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Profil recherché

Qualifications :

To be successful in the role, you should meet the following requirements:

• Strong interpersonal and empathy skills with strong decision making and ability to deliver

• Minimum of two years working in financial services industry

• Previous experience in Retail/Premier sales preferred

• Understanding of core products, Premier proposition, and familiar with retail and wealth product processes

• Undesrtanding of relationship management systems (RM Platform etc.)

• Solid knowledge of appropriate branch operational procedures

• Money Laundering Awareness Certificate held

• Knowledge of relevant regulatory governance in market

• Good knowledge of HSBC and personal banking

• Team player with collaborative skills

• Knowledge of local and Group compliance regulations

• Able to deliver the client experience and needs-based solutions through effective communication, influencing, and sales skills

You’ll achieve when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. CG/*

Issued by HSBC Bank (China) Company Limited

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À propos de HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.

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