Assoc Rel Support Mgr - IRM

Job description

External Job Title: Assoc Rel Support Mgr - IRM

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Business Descriptor:

Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to end solutions designed to help small and large businesses reach their potential.

Principal Responsibilities:

The role holder will assist the RM in the delivery of a professional relationship management service to customers, prospective customers and professionals. This supports the bank's long-term strategy to lead business by establishing and maintaining long term relationships with businesses, identifying needs, delivering solutions to meet those needs and providing an excellent customer service.

The jobholder will play a direct role in identifying and meeting existing and prospect customer needs, delivering value to the customer and ensuring that we treat customers fairly in all that we do. Provide tailor-made service to the customers leading to a strengthening of key relationships.. In the absence of the RM, the role holder will act as the focal point within the area for products and services thereby ensuring HSBC's business banking proposition remains a key, positive differentiator.

• Provide support to the RM in delivering an relationship management service which provides value-added services and guidance to customers, prospects and professionals

• Work with the RM to relationship manage, up to XX of the largest and most complex relationships in the Business Banking Area

• Under the guidance and direction of the RM, analyse the financial reports and MI of customers and prospective customers, preparing credit applications and customer presentations to establish and promote HSBC as the “Leading International Business” bank

• Work with the RM to develop and research a target list of prospect companies, and identify customer needs and researching potential solutions from existing customers

• Act as a coordinator when the RM introduces appropriate colleagues from the product areas and other group entities to develop solutions which meet the needs of the customer

• Support the RM in winning new business

• Identify customer needs and provide solutions which will support businesses and both grow and maintain long term customer relationships and retain existing customers

• By working with the RM to coordinate the activity of key service providers to implement a joined up approach to identifying business prospects

• Assist the RM in preparing and having Strategic Business Conversations and completing Strategic Business Reviews to ensure that we fully understand the customers plans and needs and provide solutions to meet these.

• Obtaining, researching and analyzing customer information (financial and non-financial) to prepare high quality and professional applications for credit facilities and to meet identified customer needs.

• On behalf of the RM, undertaking the appropriate analysis and preparation of proposals, presentations and pitches to prospective customers.

• Keeping up-to-date on knowledge of HSBC's capabilities.

• Support the RM in ensuring we identify customer needs correctly

• Assist in the delivery of solutions, products and services appropriate to meet customer need

• Help to improve customer engagement

• To treat customers fairly in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling.

• Maintaining excellent communication with Group colleagues to ensure a joined up approach to identifying cross border opportunities where these meet customer needs

• Acting as the primary point of contact for customers and colleagues in the absence of the RM.

• Operate effectively and efficiently under pressure and time constraints.

• Help to manage and grow existing portfolio of customers whilst seeking to drive new business.

• Seek to exceed customer expectations in delivery of products & services.

• Constantly evaluate customer banking practices and trends in the market with a focus on complex requirements of Business Banking aspirant customers and prospects.

Desired profile

Qualifications :

Qualifications/Requirements:

Essential

• At least 2 years of relevant experience working in a relationship management role
• Understanding of risk management
• Good credit knowledge.
• Analytical and financial skills.
• Ability to work without constant direction
• Good organizational and time management skills.
• Commercial awareness, including economic, cultural, procedural and regulatory issues.
• Good working understanding of the trade cycle and business processes involved when importing and/or exporting
• Ability to interact with all levels of commercial customers
• Good interpersonal skills
• Good communication skills, both oral and written
• Qualifications and/or training courses

Desirable

• Working knowledge of Commercial Banking's proposition / product capabilities
• Working knowledge of HSBC Group capabilities

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