Assistant Sales Management Manager - Hang Seng Bank (HK) - HSBC - Hong Kong - Wizbii

Assistant Sales Management Manager - Hang Seng Bank (HK)

  • Par HSBC
  • Hong Kong (Hong Kong)

Description de l'offre

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Sales Management Manager, Sales Section

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our Sales Management Section as Assistant Sales Management Manager.

Principal responsibilities:

· Improve contact centre sales capabilities through smoothening the implementation of various initiatives and new telesales products
· Effective coordination and collaboration with business teams to drive sales and revenue growth
· Work closely with stakeholders on identifying areas of improvement on overall sales process, customer experience and sales quality
· Prepare and support telesales sales training to ensure standardization on sales quality standard and uplift overall sales performance
· Coordinate on behalf of contact centre with other functions on sales management related tasks
· Assist in sales administrative works, e.g. prepare performance report, implement staff motivation initiatives etc.

Profil recherché

Qualifications :


·  University degree or Diploma in business disciplines or related disciplines
·  Minimum of three years' banking experience with good understanding of bank products and services, experience in project management would be an advantage.
·  Be proactive, vigilant and paying attentions to details
·  Great sense of ownership and good analytical mind
·  A team player with good communications skills and internal client engagement
·  Proficiency in PC applications including Word, Excel, PowerPoint
·  Proficiency in both English, Chinese and Putonghua

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À propos de HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.

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