HSBC Operations, Services and Technology (HOST)
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking an experienced professional to join our team.
In this role, you will:
-Perform all payment counter related transactions accurately, promptly and skillfully.
-Ensure transactions are adhere to internal guidelines and external regulations.Report any suspicious transactions to line manager immediately.
-Provide high quality customer services and maintain pleasant customer relationship. Answer customers’ enquiries professionally and solve their problems tactfully. Keep customer information confidential. Report to supervisor/line manager for customer feedback in time
-Prepare related returns to State Administration of Foreign Exchange/People's Bank of China ,etc accurately. Keep a scientific and smart filing system within the relevant area.
-Maintain HSBC internal control standards,implement and observe Group Compliance Policy and main awareness of operation risk and minimize the likelihood of it occurring.Have strong sense of Anti-Money Laundering and implementation. Report unusual activity report in time, and prepare Anti-Money Laundering report when necessary.
-Keep good communication and corporation with internal colleagues, including back-office colleagues and frontline colleagues, and cross sell bank products/services appropriately.
-Back up other position under line manager's arrangement.
-Successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required