Assistant Payment Service Tianjin Operations HSBC China

Job description

HSBC Operations, Services and Technology (HOST)

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking an experienced professional to join our team.

In this role, you will:

Perform all payment related transactions accurately, promptly , skillfully and full responsibility .Ensure transactions are adhere to internal guidelines and external regulations.Report any suspicious transactions to line manager immediately.
Provide high quality customer services and maintain pleasant customer relationship. Answer customers and customer groups' enquiries professionally and solve their problems tactfully. Keep customer information confidential. Report to supervisor/line manager for customer feedback in time.
Maintain HSBC internal control standards,implement and observe Group Compliance Policy and main awareness of operation risk and minimize the likelihood of it occurring.Have strong sense of Anti-ML and implementation.
Back up other position under line manager's arrangement.

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:

To have basic knowledge on Banking Operations

To meet customers's satisfations by providing qualily services without compromissing our compliance standards

Good communication and interpersonal skill

Good written and spoken English

Be honestly and dependable

Good team work spirit and fast learining skill

Like to Contribute to the job with passion

Be job owner

You'll achieve more when you join HSBC.
www.hsbc.com.cn/careers

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Issued by HSBC Bank (China) Company Limited