Assistant Officer, Customer Services - HSBC Insurance

Job description

Join our fast-growing Asia Wealth Management teams
HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong's largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.

We are currently seeking a high caliber professional to join our team as Assistant Officer, Customer Services.

Principal responsibilities

· Handle mailing documents and reprint letters

· Prepare regular reports

· Follow up policy enquiry referred by Contact Centre hotline teams

· Work with Insurance Hong Kong, Complaint Resolution Team and any other related departments on operations to handle customer's enquiries or complaints on timely basis

· Handle enquiry from internal staff and external customers to provide excellent services

· Support tasks that no system support

· Support any ad hoc tasks that assigned by Line Manager

Desired profile

Qualifications :

Requirements

·  Diploma or Degree holder, fresh graduate are welcome
·  Relevant experience in Customer Service of Life Insurance industry is preferable

·  Good sense on providing high quality of Customer Service

·  Responsible and attentive to details

·  Good in written English and Chinese

·  Good computer skill in Microsoft Office Work, Excel, PowerPoint and Chinese word processing

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.