Assistant Manager - HACN Credit Services - HSBC Operations, Services and Technology - NHC

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

· Flawlessly execute Credit Policy
· Flawlessly execute Credit & Risk CMB operational processes
· Meet or exceed productivity and quality standards set
· Make recommendations on policy changes, process reviews using fact based analysis
· Support improvement of processing efficiencies through re-engineering initiatives, business, customer and employee feedback
· Look for cost reduction opportunities in all that we do.
· Partner with business to improve performance, support new initiatives and meet requirements
· Provide regular updates on performance to business partners
· Meet or exceed business SLA's agreed and ensure optimal resource utilization
· Collaborate with other business functions to improve overall customer experience, utilizing voice of customer, quality data and process improvement initiatives.
· Provide line operational leadership, direction, support and communication
· Support employee development, training,
· Meet attrition targets, improve employee engagement
· Provide reward and recognition
· Cultivate a culture of Ops Risk and control awareness. Ensure that all actions take account of the likelihood of operational risk.
· Continuously manage operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework
· Processes are regularly reviewed to identify improvements, which will enhance operational and financial effectiveness, Ensuring compliance with all Bank documentation requirements and time frames
· To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
· Achieve satisfactory audit results
· Robust BCP in place and tested.
· Adhere to all the audit requirements including but not limited to: Declaration of Secrecy / Data Protection Act / Health Safety and Security / Clear Desk Policy / Other Process specific Audit requirements / Compliance issues / requirements and Undertake process specific checks, where ever applicable
· Adhere to Business area prescribed Online Modular Training & GR prescribed Modular Training
· To ensure compliance with all relevant laws, rules and codes with which the business has to comply

Desired profile

·  Graduate in commerce / finance / accounting or equivalent. Higher qualification not a bar provided aspirations are commensurate with the position
·  Relevant work experience in a processing environment / Credit Operations
·  3-5 years of experience in people management ( If hired externally)
·  Leadership skills, with ability to build rapport with, relate to and effectively develop wide range of people.
·  Ability to speak and understand English fluently, to write good quality emails and reports, and have good conversational skills.
·  Ability to learn quickly and transfer knowledge appropriately, understand and interpret numeric data.
·  Evidence of good numerical /analytical skills to study trends and make projections.
·  Ability to initiate process improvements
·  Basic computer knowledge and good keyboard skills
·  Good prioritizing, planning ,organizing and problem solving skills
·  Flexibility to work shifts and Ability to multi-task.
·  Knowledge of and experience in problem solving techniques. Decision making based on experience, judgement and process knowledge
·  Able to work under challenging environment with tight timelines

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***