Assistant Digital Content Manager Retail Banking and Wealth Management HSBC China (Pearl River Delta)

Job description

Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• Action digital content requests from China credit card team, leveraging Content Management System (CMS) where possible, and liaising with systems development teams to implement changes in next release date (where requested changes are outside the scope of CMS)

• Ensure that content follows best practice for online/mobile viewing, follows internal guidelines and is optimized for online and mobile search

• Project management of content requirements: Actively communicating with content owners, Digital As A Channel teams, systems development, etc. on User Acceptance Testing & sign off prior to release.

• Manage and maintain HSBC Credit Card China website content, conduct new webpage buildup, and develop new functionalities with website production vendor.

• Ensure consistency & prioritization of content throughout customer journey

• Work with China credit card team, global & ASP digital teams and web maintenance vendor to localize web content to fit China customer needs

• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:

• Native Chinese, fluent in English, both verbal & written

• Considerable experience managing content for high-traffic websites

• Digital content management system (CMS) experience, understanding of HTML.

• Bachelor degree required: Marketing, Business, Information Sciences, Economics, preferred

• Strong project management and communication skills


You'll achieve more at HSBC.

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Issued by HSBC Bank (China) Company Limited