Assistant CDD and Onboarding Manager - Business Banking - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant CDD and Onboarding Manager

Commercial Banking – Business Banking Portfolio Managed

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Assistant CDD and Onboarding Manager .

Principal responsibilities

·
Engage new and existing Commercial Banking (CMB) customers in the completion of account opening requests raised by CMB relationship managers

· Identify CDD requirement gap by analyzing customer information to ensure collection of sufficient information and supporting documents required for the completion of the account opening
· Make recommendations on all client on-boarding decisions according to the sufficiency in fulfilling CDD requirements and raise exception / variance approval requests with sufficient justifications
·
Participate in account opening related process reviews and make recommendation with an aim to improve customer experience and service turnaround time

Desired profile

Qualifications :

Requirements

·  University degree in Business Administration or related disciplines
·  Minimum of 3 years of work experience in providing high standard of customer service preferred
·  Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers
·  Experience in handling CDD review for corporate customers preferred
·  Good communication and interpersonal skills
·  Proficiency in both spoken and written English and Chinese
·  High level of customer centricity mindset with dedication to deliver exceptional quality services for customers