Assistant Account Manager - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Account Manager

Commercial Banking - Corporate Wealth and Sales Management

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as Assistant Account Manager .

Principal responsibilities

· Handle daily administration of customer accounts including transaction processing, account opening and transaction record maintenance
· Monitor customer portfolios and assist sales staff in portfolio reviews for both marketing and risk control purposes
· Reinforce a professional service quality level and ensure customer complaints are properly handled
· Ensure that compliance regulations and all control measures relevant to the job responsibilities are undertaken to minimize the risk exposure of the Bank

Desired profile

Qualifications :

Requirements

·  Bachelor degree in related disciplines or other relevant qualifications
·  Minimum of 2 years relevant work experience
·  Pass in HKSI Licensing Examination for HKMA RI Type 1, 4, 7 registration
·  Good knowledge about investment products and related operations flows
·  Able to build good rapport with key stakeholders
·  Able to demonstrate a high sense of reliability, trust and professionalism with clients
·  Proficiency in both English and Chinese; fluency in Putonghua and other dialects an advantage
·  High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

(Candidates with less experience will be considered for the position of Account Officer.)