Analyst/Transf Facilitated Services

Job description

Business: HSBC Technology and Services + Region

Role Title Analyst

Customer Segment & Location: HSBC Technology and Services (HTS) - Pune

(Country/Department)

Role Purpose (overall high level summary of the role)

Global Change Delivery Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for supporting Requirements Management, Design, Change Management and Implementation Management activities. Analysts work collaboratively with Business Analysts, Process and Business Consultants, delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Analyst will support Change Management activities such as early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Analysts will also support Implementation Management, including planning, controlling and reporting on implementation of the change ‘product', focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they will support Process Consultants in analysing and re-engineering world class business processes.

Principal Accountabilities:

Key activities and decision making areas

Typical Targets and Measures

Value Creation

• Works well with others and puts self in others shoes to gain a greater understanding of their point of view

• Maintains personal and professional development - upgrades professional knowledge, skills, experience and accreditation; acts as a good team member

• Accepts the continuing need for flexibility and takes a supportive, practical approach to change and innovation; participates and learns about the change to effectively adapt

• Takes accountability for work / time management; produces high quality outputs and works without needing constant supervision, approaching new tasks or challenges with confidence and enthusiasm

• Solves problems systematically, logically and independently and where appropriate involving supervisors

• Shapes basic ideas, makes suggestions in regards to potential quick wins

• Understands basic tools from the re-engineering toolkit and uses these to conduct basic analysis - gathering current state data (operations, financial etc) and identifying improvement opportunities

• Target – Maximise time spent on generating value for our partners.

• Measure 1 – % resource time allocated to ‘partner facing' activities by competency.

• Measure 2 – Chargeability (i.e. billable vs. business development pipeline creation and practice development)

• Target – Deliver transformational programmes and achieve stated revenue and costs benefits.

• Measure – % of target delivered against plan.

• Target – Delight our partners through delivery of exceptional service.

• Measure – Business partner

satisfaction (internal) relating to project

process and outcomes

Desired profile

Qualifications :

NA