Analyst Retail Banking and Wealth Management Service Quality - Retail Banking and Wealth Management

Job description

Some careers shine brighter than others

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Analyst Retail Banking and Wealth Management Service Quality .

Principal responsibilities​

· Support the execution of Global Retail Banking and Wealth Management Chief Administration Offices agendas and initiatives
· Support the Customer Journey Approach, providing mapping, analysis, insights and consultation services to RBWM business areas globally
· Collect, analyse and summarise customer and market insights, and contribute to Customer Journey Mapping activities
· Responsible for the documentation of the Business Landscape end-to-end process view of services provided by RBWM to its customers, including the identification and recording of the relationships between processes and other data within the Bank, such as risks and controls, and Service Level Agreements
· Manage Customer Journey artifacts and end-to-end process documentation in accordance to RBWM standards
· Analyse and recommend customer experience, service and process improvements
· Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

Desired profile

Qualifications :

Requirements​

· 
University degree holder or above

· 
Good understanding of Customer Experience Design and Journey Mapping

· 
Experienced in customer insights and data analysis

· 
Demonstrate strong knowledge of process mapping and service improvement

· 
Demonstrate excellent communication and interpersonal skills, and proven abilities in working across cultures

· 
Good stakeholders management, team collaboration and influencing skills

· 
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.