Administration and Operations Control Officer - Hang Seng Bank

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Administration & Operations Control Officer, Administration & Operations Control Section

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our Administration & Operations Control Section as Administration & Operations Control Officer.

Principal responsibilities:

· Provide a wide range of administrative and system support for team
· Assist in implementing staff event and all related activities
· Assist in preparing the departmental inventory and perform annual reconciliation
· Prepare meeting minutes, memos and comprehensive reports to the managers and the team
· Assist in ad hoc task assigned

Desired profile

Qualifications :

Requirements:

·  University degree in related discipline OR other relevant qualifications preferred
·  Minimum 1 year relevant experience in banking industry, with exposure to call centre operations an advantage
·  Strong self-motivation, with good analytical, communication & presentation skills
·  Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
·  Good knowledge of computer applications including MS Excel and PowerPoint
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes