Administration and Operations Control Officer - Hang Seng Bank
Hong Kong IT development
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Administration & Operations Control Officer, Administration & Operations Control Section
Channels Management - Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our Administration & Operations Control Section as Administration & Operations Control Officer.
Principal responsibilities:
· Provide a wide range of administrative and system support for team
· Assist in implementing staff event and all related activities
· Assist in preparing the departmental inventory and perform annual reconciliation
· Prepare meeting minutes, memos and comprehensive reports to the managers and the team
· Assist in ad hoc task assigned
Desired profile
Qualifications :
Requirements:
· University degree in related discipline OR other relevant qualifications preferred
· Minimum 1 year relevant experience in banking industry, with exposure to call centre operations an advantage
· Strong self-motivation, with good analytical, communication & presentation skills
· Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
· Good knowledge of computer applications including MS Excel and PowerPoint
· Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes