Administration and Operations Control Officer - Hang Seng Bank
Hong Kong Administration
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Administration & Operations Control Officer, Administration & Operations Control Section
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our Administration & Operations Control Section as Administration & Operations Control Officer.
Principal responsibilities:
· Provide a wide range of administrative and system support for team
· Assist in implementing staff event and all related activities
· Assist in preparing the departmental inventory and perform annual reconciliation
· Prepare meeting minutes, memos and comprehensive reports to the managers and the team
· Assist in ad hoc task assigned
Desired profile
Qualifications :
Requirements:
· University degree in related discipline OR other relevant qualifications preferred
· Minimum 1 year relevant experience in banking industry, with exposure to call centre operations an advantage
· Strong self-motivation, with good analytical, communication & presentation skills
· Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
· Good knowledge of computer applications including MS Excel and PowerPoint
· Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes