Technical Solutions Consultant

Descripción de la oferta

Job ID 1030829 Date posted 10/31/2018 Primary Location Las Rozas de Madrid, Madrid, Spain Job Category Services Schedule Full time Shift No shift premium (Spain)

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

• Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

• Resolve incoming internal or external businesses and end user's problems via telephone and e-support.

• Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).

• Proactively assist customers to avoid or reduce problem occurrence.

• Represent company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

• Engages team members for support as required to ensure internal or external business and end user Service Level Agreements (SLA) demands are met

• Begin to partner with and assist the Sales Pursuit team

• Is generally engaged in less complex support tasks relative to peers.

• High energy team player

• Creative and imaginative in developing customer solutions alone or as part of a team

Qualifications Education and Experience Required:

Bachelor degree in Computer Science, Electronics, Telecommunications or other equivalent Engineering.

0-5 years experience in relevant technologies and customer environments.  

0-5 years experience in relevant industry qualification where applicable.

Knowledge and Skills Required:

• Excellent verbal and written communication skills in Spanish and English

• Excellent analytical and problem solving skills

• Software and hardware knowledge of computing, storage and peripheral devices

• Superior customer service skills
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.