Technical Solution Consultant (Graduate Program)

Job description

Job ID 1029755 Date posted 10/31/2018 Primary Location Alpharetta, Georgia, United States Job Category Services, Graduate programs and Internships Schedule Full time Shift No shift premium (United States of America)

At Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Partner. Innovate. Act. These values combine to help us create important work all over the world to advance how people live and work.

Our new innovative IT services organization is HPE PointNext.  We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

Hewlett Packard Enterprise is seeking a Technical Consultant(Graduate Program) to work in Alpharetta, GA. This position is responsible for delivering remote storage customer support in a manner that establishes HP as the premier networked storage support provider. Also, provides support for storage and SAN products in complex configurations and is responsible for call logging, entitling, documenting, troubleshooting, diagnosing, and using elevation and escalation processes when appropriate.

Job Summary:

·  Customer Satisfaction - Deliver service and support in a manner that provides a positive customer experience and reflects HP's commitment to excellence.
·  Productivity - Be available to take in-bound calls and electronic events and use offline time effectively.
·  Technical Competency - Continually develop knowledge & experience on Storage/SAN products.
·  Teamwork and Quality - Contribute to a positive work environment, share knowledge, identify process issues, embrace change, and complete accurate and timely administrative duties.

Education and Requirements:

·  Bachelors degree in related field
·  Strong PC Hardware knowledge - Hard drives, Controllers, SCSI, Fibre
·  Microsoft Operating Systems knowledge - NT, Win2k, Win2k3
·  Strong Verbal and Written communication skills in the English language
·  Troubleshooting/Problem solving skillsDesired but not mandatory:
·  Knowledge of HP StorageWorks Library and Tape Tools
·  Server/Networking knowledge
·  Additional Operating System knowledge - HPUX, Linux, Tru64, MPE, Netware
·  Previous Customer Service and Support experience
·  Knowledge of Data Storage, Storage devices (Hard Drives) and Raid Levels

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

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Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.