Service Operations Specialist

Job description

Job ID 1018506 Date posted 7/19/2018 Primary Location Bengaluru, Karnataka, India Job Category Sales Operations Schedule Full time Shift No shift premium (India)

·  Provides overall support for sales processing activities for an assigned or multiple business areas or groups.

Demonstrates comprehensive knowledge and mastery in multiple sales processing areas, including: pricing and creating quotes for moderately- to highly-complex deals; registering information and producing documentation; order execution, billing and invoice production; configuration of order systems according to process standards and with occasional customization. Reviews and provides oversight of all sales processing documentation and systems, including data entry and completion; works with stakeholders to identify areas for process improvement and propose changes to increase quality awareness and culture in the organization

 Develops customized data collection forms, methods and reports in response to business requests and in accordance with sales processing systems and standards

Education and Experience Required:

·  Two year university degree or equivalent experience.
·  Typically 3-5 years experience in a customer service role.

Knowledge and Skills:

·  High-level administrative and overall documentation and information management skills; leading and overseeing the work of teams to perform tasks. Proficient in multiple word processing, spreadsheet, and presentation software packages. Expert user of electronic sales documentation, order management, and bid and quote systems and tools, including report building and design, regular and ad hoc reporting and data search. Expert understanding of basic and advanced order processes, systems configurations and documentation requirements; able to identify and suggest areas for improvement. Strong written and verbal communication skills; mastery in English and local language. Ability to effectively communicate issues and negotiate resolution with local, group and group management Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.