Sales Support Analyst

Job description

Job Tasks:

· Assures the check and balance function for all order-/ revenue- / and business relevant issues as well as to assure the compliance with SAB 101
· Maintains an enhanced TCE through proactive communication and handling as well as a high level of data quality.
· Assures full ownership for FO/BO responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with BPO/GBC. Replies to BPO/GBC Questions
· Assures interface between support sales, support business, delivery, GBC, Process development and the customer. Makes sure that questions are answered
· Assures check and balance function, business controls and audit compliance in order to secure HPE' s financials
· Assures the admin responsibility for the realization of individual contracts. Assures that they are handled correctly from a commercial and legal point of view along the HPE Services customer support policies and procedures.
· Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management.
· Assures correct handling of support contracts within the HPS systems.
· Acts as entry point for C&C, delivery issues, finance, CRS
· Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams.
· Calculate the prices of a quotation relative to license list prices
· Access necessary systems or data repositories to retrieve missing data
· Record approved quotation in tracking folders and SharePoint
· Send approvals to sales or approval escalation to EMEA desk
· Assure that all documents are imaged in a timely manner

Desired profile

JOB REQUIREMENTS:
·  University graduate
·  Business administration or engineering background preferred
·  1-2 years previous work experience
·  Fluency in English (written and spoken)

COMPETENCY REQUIREMENTS:
·  Understanding of operating in an near/offshore environment
·  Standing towards business and sales to assure the check and balance function
·  Good knowledge in business administration
·  Business comprehension
·  SAP know-how or similar
·  Quality and details oriented with high analytical skills
·  Agility in dealing with numbers and complex calculation
·  Fast learner, very well organized person, able to meet strict deadlines
·  Attention to details
·  Excellent communication skills and customer oriented thinking