Offers “Hp”

Expires soon Hp

Sales Support Representative with German Skills

  • Bucharest (Bucharest)
  • Bachelor's Degree
  • Sales

Job description

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You'll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

HPE Software has a wide variety of Software Solutions and Services that allow customers to: deliver amazing aplications, re-invent IT operations, optimize and monetize customer engagement, identify and neutralize security threats, and protect and govern data assets. HPE Software is a fast growing business unit which supports its customers on planning, conceptual design and implementation of software solutions. Big Data has changed the software landscape and HPE is leading the way.

Job Tasks

Manages a portfolio of SW support contracts
Acts as a first point of contact for ongoing customer accounts/HPE Partners on daily operational matters
Ensures in time renewal for All SW support contracts within assigned portfolio
Ensures forecast accuracy ( for assigned pipeline using Support Sales Cloud tool)
Ensures the check and resolution for all order/ revenue / and business relevant issues
Maintains high satisfaction level of customers thru proactive communication, proper prioritization of received requests and high data accuracy
Responds and resolves all customer requests using email, phone and Skype for business
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, cancellations, invoicing)
Takes full ownership of Front Office responsibilities and coordinates all activities within the process, including involvement of partners both internal and external
Ensures the interface between Credit and Collections, license sales team, SW business, delivery, product development (I.e. order status, revenue, post-sales).

Contacts customers with cancelled support in order to identify win back opportunities
Takes appropriate actions according to HPE procedures and policies
Ensure open communication in a timely manner with other HPE business units/ functions
Identify all customer requirements and goes beyond immediate issues offering long-term solutions
Performs checks and business control as per audit requests in order to secure HPE's revenue
Assures the admin responsibility for contracts activation. Assure that they are handled correctly from a commercial and legal point of view along the HP Enterprise customer support policies and procedures.
Respects and applies internal procedures: document in the system all order bookings, all contacts with assigned customers and partners, as well as reports clean-up
Occasionally needs to take over lead functions for customer projects from administrative point of view.
Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
Ability to negotiate effectively with a predilection for correct decision making and deadline

Desired profile

Education and Experience Required
·  First level university degree with recommended focus in business or finance.
·  Typically 2-4 years of experience.

Knowledge and Skills Required
·  Strong communication skills (e.g. written, verbal, presentation); mastery in English and German Language.
·  Advanced knowledge of internal processes and policies.
·  Solid understanding of local legal compliance issues.
·  Advanced problem-solving and analytical skills.
·  Strong teamwork skills.
·  Advanced time management skills.
·  Basic project management skills.
·  Basic mentoring and coaching skills.

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