Partner Care Agent

Job description

Job ID 1032803 Date posted 10/31/2018 Primary Location Tlaquepaque, Jalisco, Mexico Job Category Sales Operations Schedule Full time Shift No shift premium (Mexico)

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales role at HPE, you’ll play a part in building the future – one big idea at a time.  You’ll be selling HPE products, services, software, or solutions to customers, both directly and indirectly. Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready to unleash your potential?

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

Responsibilities:

·  Supports sales processing activities and process improvement for an assigned area, account or process
·  Demonstrates capability and understanding of requirements in all areas of sales processing
·  develops client interaction and negotiation skills
·  Reviews process evaluation results to perform analysis, identify issues and opportunities and provide data to resolve client claims or inquiries
·  Communicates analysis results to internal stakeholders
·  implements specified changes to processes or tool to improve performance and increase customer satisfaction

Education and Experience Required:

·  Bachelor's degree in Business Management or equivalent
·  Typically 2-4 years experience

Knowledge and Skills:

·  Experience implementing policies, processes, and analytics methods to support client sales processing
·  Ability to apply analytical, statistics and problem solving skills.
·  Understanding of business and sales processing tools, systems and practices
·  Familiarity with reviewing and interpreting client agreements
·  Strong written and verbal communication skills
·  mastery in English and local language.
·  Ability to effectively communicate sales processing plans, proposals, and results and negotiate options

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.