Offers “Hp”

Expires soon Hp

Operational Process Lead

  • Sofia (Stolichna Obshtina)
  • Sales

Job description

Job ID 1030917 Date posted 8/30/2018 Primary Location Sofia, Sofia-Capital, Bulgaria Job Category Sales Operations Schedule Full time Shift No shift premium (Bulgaria)

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

The Operational Process Lead within the Replacement Parts Business organization is responsible for management and coordination between all players of key operational processes and the data-flows related to them, in support of organization’s revenue objectives. To do so, he/she works closely with the Partner Support Operations, Regional Business teams and Supply Chain functions. He/she is expected to highlight operational processes effectiveness by analyzing trends, target achievements and deviations, build corrective actions plans, issuing forecasts.

Job specifics/responsibilities:

·  Ownership over key Replacement Parts Business (RPB) processes - responsible for process set up, implementation and continuous improvement;
·  Maintain process documentation up to date. Drive awareness of the process steps and changes within all employees and functions involved into the process;
·  Operational management of these processes and data-flow coordination between players;
·  Monitoring of customer requests via SharePoint, assign tickets to respective owners, follow up on ticket closure;
·  Regular review of customer order backlog and work with planning teams on order release based on stock situation and affordability;
·  Escalation point for customers/partners for order fulfilment issues;
·  Process governance – monitor the process-related activity and support business reviews with metrics, feedback and action plans;
·  Reporting – issue operational reports and scorecards related to supported processes;
·  Forecasting – monitor forecast accuracy of the partners and coordinating the material requirements with the suppliers.
·  Support users setup and access requests for tools and systems related to RPB operational processes;
·  Act as interface to the IT support for system upgrades and releases, communicate upcoming changes to the impacted users;
·  Raise IT tickets for identified system functionality and data integrity issues as per the established process. Follow-up on the fix delivery and ticket closure.

Requirements:

·  Degree in Business related subject
·  3+ years in Supply Chain or Sales operations/support role
·  Fluent in English language
·  Lean SixSigma knowledge is a plus
·  Knowledge and understanding of Supply Chain processes
·  Good analytical and problem solving skills
·  Strong customer service mind-set
·  Ability to communicate effectively across different functions, ideally in multi-cultural environment
·  Focus on the detail together with ability to assess the big picture
·  Result-oriented, self-started, able to achieve goals and objectives
·  Team player, very communicative and flexible
·  Advanced usage of MS office applications (Excel, Powerpoint)
·  SAP/ERP system experience is a plus

We offer a challenging role including:

·  Continuous learning and technical training opportunities
·  Great opportunity for professional development in the IT field
·  Part in a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
·  Possibility of flexible work arrangement after the first year of service
·  Competitive remuneration package
·  Medical insurance
·  4 days additional paid leave (total:24 days)
·  Food vouchers
·  Opportunity to use free HPE bus / parking
·  Life insurance
·  Sport Pass cards
·  HPE badge program including various discounts for products and services
·  Work-life balance program including free legal, financial and psychological consultations

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

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