Licensing Customer Support Representative-Italian

Job description

Job ID 1033705 Date posted 10/31/2018 Primary Location Sofia, Sofia-Capital, Bulgaria Job Category Supply Chain and Operations Schedule Full time Shift No shift premium (Bulgaria)

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

The Licensing Customer Support Representative processes software licensing requests in an efficient and effective manner and in compliance with local and legal rules with an in-depth expertise of the process, applications and tools.

Job specifics/responsibilities:

·  Ensures compliance with product/service  specifics, rules, procedures and regulations
·  Responds to all questions and issues received, providing solutions wherever possible.
·  Possesses high level of expertise in software licensing and ownership of responsible categories/products/services
·  Maintains strong and professional relationship and partnership with internal and external customers, partner teams, colleagues and superiors
·  Actively participates in the preparation of internal process documentation, ISO/SOP documentation, localizations and translations of existing procedures into local languages/English, as appropriate
·  Quickly develops subject matter expertise on the categories/products/services supported
·  Complies with Standards of Business Conduct and HPE Values while executing daily functions
·  Ensures that tasks are completed within specified deadlines and quality parameters
·  Maintains positive relationship with the customer
·  Maintains strong communication standards, international and multi-cultural mindset
·  Supports other team members and groups
·  Escalate queries / issues in the timelines and guidelines provided

Requirements:

·  First level university degree or equivalent experience
·  Fluency in English
·  Fluency in Italian
·  Team player, willing to cooperate with multiple teams
·  Ability to work under pressure and strict timelines
·  Hard worker and motivated to learn new products/technologies
·  Focus on details and accuracy
·  Ability to work with offshore teams
·  Problem solving abilities
·  Customer focused
·  Excellent business communication skills and interpersonal skills
·  Work organization and time management skills
·  Basic DB understanding
·  Networking familiarity – advantage
·  Familiarity in HPE Software
·  MS Office expertise (particularly in Outlook)
·  Avaya phones experience
·  Chat interaction experience

We offer a challenging role including:

·  Continuous technical training and certification opportunities
·  Great opportunity for professional development in the IT field
·  Flexible working time
·  Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
·  Competitive remuneration package
·  Medical insurance
·  4 days additional paid leave (total: 24 days)
·  Food vouchers
·  Opportunity to use free HPE parking
·  Life insurance
·  Wellness program
·  HPE badge program including various discounts for products and services
·  Work-life balance program including free legal, financial and psychological consultation

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.