Korean Technical Support Engineer
Dalian (Dalian Shi) Design / Civil engineering / Industrial engineering
Job description
Job ID 1015705 Date posted 9/27/2018 Primary Location Dalian, Liaoning, China Job Category Services Schedule Full time Shift No shift premium (China)
Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.
Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on “Converged Infrastructure”. The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Responsibilities:
· Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process.
· See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
· Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical).
· Proactively assist customers to avoid or reduce problem occurrence. ‘Participates in projects for process or quality improvements.
· May act as a mentor to lower level employee working on similar hardware and software.
Education and Experience Required:
· High school education or equivalent. Typically requires 3- 5 years general experience, or equivalent combination of Experience and college level education
Knowledge and Skills:
· Superior skills both written and verbal communication in Korean.
· Experience in customer facing role, remote support, telephone, e- support, e-chat or similar.
· Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line - for example, HPE Proliant x86 servers.
· Collaborates with CC and SCE peers on resolving issues.
· Knowledge and experience using Knowledge Management systems.
• Hewlett Packard Enterprise Values:
Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other
Bias for action: We never sit still - we take advantage of every opportunity
Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements
What do we offer?
Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.
If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. below, or directly via our Careers Portal at www.hpe.com/careers
You can also find us on:
https://www.facebook.com/HPECareers
https://twitter.com/HPE_Careers
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.