HPE Servers Support engineer Advance Technical Solutions consultant Latinoamerica

Job description

Job ID 1033797 Date posted 10/31/2018 Primary Location Heredia, Provincia de Heredia, Costa Rica Job Category Services Schedule Full time Shift No shift premium (Costa Rica)

At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.

Our new innovative IT services organization is HPE PointNext.  We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

We are looking for the next great Customer Solution Center (CSC) L2 HPE Servers Technical Solutions Consultant for Latin America region.

HPE Servers support offers a comprehensive open and standards-based portfolio designed to address a broad range of customer segments, from small & medium businesses, to the largest enterprises with advanced requirements for leading branch and data center solutions.

The Customer Solution Center (CSC) is made up of teams that provide remote (offsite) service; customer access, presales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems with the following key responsibilities but not limited to:

- Successfully resolve technical issues (hardware and software) via phone and email from incoming internal or external businesses and end user’s contacts and proactive notification systems.

- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).

- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

- Ability to articulate clearly, recommend and explain resolutions /clients.

- Partners actively with Level 3 engineers.

Qualifications - Internal

Education and Experience Required

- 3+ years of experience providing technical support to Enterprise Customers and/or Service Providers.

- Bachelor's degree in Computer Science, Electrical Engineering

- Without a degree, an additional 2 years experience required (5+ years total) in technical support to Enterprise Customers and/or Service Providers.

- IT, ASE, ATP, CompTIA Servers+  certifications preferred.

Other Desired Knowledge and Experience

IT & Servers knowledge -- ideally 3+ years' experience with the configuration, implementation and problem diagnosis

Ideal experience would include several of the following technologies:NAS, SAN, RAID, Window server, Linux, storage, WMWare.

ABOUT HPE

HPE provides technology solutions to consumers, businesses and institutions across the globe. Our offerings span

IT infrastructure, personal computing and access devices, global services and imaging and printing for consumers,

enterprises and small and medium businesses. Our company employs over 320,000 people in 178 countries doing

business in more than 40 currencies and more than 10 languages.

HPE's focus on people underlies everything we do. Being known as a great place to work makes it easier to attract top talent. For us, being a great place to work is good business. HP people live for the big idea, the next great discovery, the new way of being. To us, "Invent" is more than a word, it's who we are, the very soul of our organization.

Everything we do, we do to make technology more practical, usable, and valuable to our customers.

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ABOUT HPE TECHNOLOGY SERVICES

HPE Technology Services is a global service provider and business integrator delivering solutions with speed, power,

precision, and passion. We have over 6000 consultants and project managers in 110 countries helping clients to realign their IT strategies and make the best use of technology to create or capitalize on business opportunities.

We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including

manufacturing, telecoms, automotive, energy, financial services, and other key industries. Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, integrated support for complex multi-vendor environments and software publishing.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.