Customer Focused Test Expert

Job description

Job ID 1030445 Date posted 10/31/2018 Primary Location Bengaluru, Karnataka, India Job Category Engineering Schedule Full time Shift No shift premium (India)

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Our Enterprise Group (EG) combines the portfolio of Enterprise Servers, Storage, Networking and Technology Services to solve the complexities of the extended enterprise and deliver advanced solutions and services to our global, commercial and public sector and SMB customers throughout the regions.

In this position you will be researching customer environments to understand customer configurations, workloads, and specific use cases of the 3Par StoreServ in their IT environment and develop and execute experimental / run ahead / regression testing.  You will also reproduce customer specific issues and work with development teams to resolve and eliminate customer bugs.   Shall develop a proactive approach to eliminate bugs prior to SE and HW Release.  You will interact with Development Engineers and Architects, Customer Account Team Personnel, HPE Customer Support Personnel, and in some cases directly with the Customer.   This job requires a Systems Engineer Mentality to understand all of the components HW and SW in the Customer Environment and day to day customer usage and challenges.

CFT Systems Engineers Skills:

Leadership Requirements:

               Provide Technical Direction of small teams

               Provide Technical Mentoring with focus on Systems Engineering and Storage Infrastructures

Perform Design Reviews, Test Result Reviews, and Bug Reviews to assure high level of Quality

Must have a Customer Advocacy mentality and passion for Quality

Technical Program / Project Management

Knowledge and experience of IT Systems and Solutions with Emphasis on Storage including all or a subset of the following:

HPE Storage products – 3PAR StoreServ, StoreVirtual, StoreOnce, File Persona, RMC, Nimble

Storage products from other vendors - EMC, NetApp, Hitachi, Pure…

HPE ProLiant servers or servers from other vendors

Applications such as Oracle DB, MS-SQL, MS-Exchange, NetBackup, CommVault...

Operating systems and hypervisors, e.g. VMWare, ESX, Hyper-V, Windows 2008, 2012, and 2016, Linux (RedHat & SUSE)

Networking and authentication - AD, LDAP, VLAN, IPV4/6, network switches and routers,

Storage Architecture and theory - SAN, FC, FC zoning, SCSI, iSCSI, SAS, HBA’s

 Coding, Scripting, and Automation

Test Skills from a Customer use Case Perspective

Knowledge and Experience with Regression / Experimental / New Feature testing of New Product  Introduction, Maintenance Updates, and Patches.

Customer Focused Test Plan Design and Development

Customer Focused Test Execution

Customer like Configuration Design and Development and Implementation

Experience researching customer issues and configuration information and experience using the tools to do this including: 

Bugzilla, Stats, Infosight, CFI Tracker, Sudden Impact

Experienced with using Testing tools and applications to create customer equivalent workloads such as:

VDBench, Hazard, IOzone, SwingBench, DiskSPD, Oracle DB, SQL, NetBackup,

Experience with additional test tools including:

               Quality Center (ALM), Bugzilla, Quarch, Wireshark, FC analyzers, SAS Analyzers…..

Debug, Triage, Trouble Shooting

Superior system troubleshooting, problem solving, and diagnostic skills

Strong Professional Skills including:

Teamwork and Collaborating with Managers, Development Engineers, Test Engineers, Customer Support Engineers, and Customers.

Excellent written and verbal communication

Strong Initiative and desire to learn

Software and Hardware Development Lifecycle

Creativity

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and euch other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.