Nordic speaking Technical Server Support Engineer

Job description

Nordic speaking Technical Server Support Engineer

  

Job Description:

   

At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world.

Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

 

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

 

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge.

 

The customer is at the center of everything we do in Customer Solution Center Dublin. From Warranty to high availability Datacenter wide contracts, we support our customers and help them accelerate their business. Our award-winning centers support 18 languages in more than 100 countries, ensuring our customers always have the support they need. Our focus on the customer, coupled with our drive for the highest quality and constant innovation, create a center where we can build Customers for Life.

 

We are looking for candidates with strong interest in IT along with willingness to learn and grow within the company.

Key aspects of the role include:

·  Providing first-line technical support to Hewlett Packard Enterprises Foundation level customers
·  Working remotely to diagnose and solve customer problems over the phone, via web collaboration and email
·  Dealing with enquiries which can vary from product feature or specification queries to repairs and part replacements.
·  Taking full ownership of each customer case, using your independent judgment and experience to diagnose and troubleshoot problems or identify cases for escalation.
·  Delivering on individual performance metrics and customer service related targets
·  Taking responsibility to deliver a high degree of customer service satisfaction, combined with a passion for learning and developing your technical competencies
·  Being a central part of identifying improvement opportunities, taking accountability to ensure that customer's feedback is heard and actioned
·  Get hands on experience with our products in our local lab, and build an understanding of our service portfolio through training and OTJ Learning

You're an ideal fit if you have:

·  Written and oral fluency in English and Norwegian or Danish
·  Excellent communication and customer service skills
·  Proven record of exceptional customer satisfaction ability
·  Talent for analytical thinking and problem solving
·  Demonstrated passion for technology and a keen learning ability
·  A high degree of flexibility to change in a fast-paced working environment
·  The ability to work as part of a strong and collaborative team
·  An eagerness and willingness to develop core IT competencies and a proactive approach to personal development
·  A clear, personable, kind, and informative communication style

Your technical ability should reflect:

·  An understanding of Industry Standard Servers and basic server architecture
·  Knowledge of PC/Server hardware components and their functions
·  Some experience with Windows Server or relevant Linux distro
·  Basic knowledge of Networking and SAN
·  Basic understanding of IT infrastructure and services

Advantages:

·  Experience supporting Industry Standard Server, storage or software products
·  Personal experience with system building or diagnostics
·  Certification in A+ and N+ or Server+
·  Experience with virtualization

Benefits include:

·  Full time permanent positions
·  Health & Pension benefits
·  Onsite gym and canteen
·  Training and certification opportunities
·  Quarterly reward programs for high performers
·  Opportunities for advancement

Job:
Services

Job Level:
Entry

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.