Finnish/Danish/Norwegian/Swedish Support Engineer

Job description

Job ID 1028065 Date posted 7/23/2018 Primary Location Leixlip, Leinster, Ireland Job Category Services Schedule Full time Shift No shift premium - Lunch 0.0 (Ireland)

Hewlett Packard creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world's largest technology company brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure at the convergence of the cloud and connectivity, creating seamless, secure, context-aware experiences for a connected world.

Description

Our Customer Solution Centers provide remote technical support to important industry standard server and storage customers, onsite engineers, partners and distributors. Our top priority is Customer Satisfaction, and therefore, always keeping the customer informed and setting correct expectations is key to our success.

The multinational teams work from Monday to Friday 7:00-16:00. We provide all our employees relevant technical training on a regular basis. We are looking for candidates with strong interest in IT along with willingness to learn and grow in the company.

Successful candidate will be placed in server, storage or backup systems team depending on their skillset.

Key aspects of the role include:

·  To provide first-line technical support to meet customer expectations.
·  Work remotely to diagnose and solve customer problems, over the phone, via web collaboration and email
·  Dealing with enquiries which can vary from product features, specifications and repairs to configuration assistance.
·  Taking full ownership of each customer case, using your independent judgment and experience to diagnose and troubleshoot problems or identify cases for escalation.
·  Deliver individual performance based on metrics and related targets
·  Be responsible for delivering timely, accurate customer support and technical answers along with a high degree of customer service satisfaction.
·  Be a central part of identifying improvement opportunities.
·  Track and document customer and problem information.
·  Continually develop technical and customer service skills.

General requirements:

·  Written and oral fluency in English andFinnish/Danish/Norwegian or Swedish
·  Excellent communication and customer service skills
·  Analytical problem solving skills
·  Ability to learn quickly and adapt to high change environment
·  Be able to work as part of a strong and collaborative team
·  An eagerness and willingness to develop in the role

Technical requirements:

Storage team:

·  SAN environment, LAN, StoreServ, Enterprise Virtual Arrays and Storage Systems - knowledge of SAN appliances, Mass/Storage and NAS would also be useful
·  Basic understanding of Industry Standard Servers (Proliant and Blades)
·  Microsoft OS, VMware and/or Linux - knowledge of HP-UX and Solaris is an advantage

Nearline team:

·  Experience with backup/storage systems/Tape/Disks
·  Experience with Linux based and Windows Server operating systems
·  Experience with virtualization VMware ESX or Hyper-V
·  Knowledge of Industry Standard Servers / Server architecture
·  Good knowledge of Networking and SAN infrastructure is desirable
·  Certification in A+ and N+ is desirable
·  Cisco certification an advantage

Benefits include:

·  Full time permanent positions
·  Health & Pension benefits
·  Onsite gym and canteen
·  Training and certification opportunities
·  Reward programs for high performers
·  Opportunities for advancement